Our customers

Our customers include both public and private organizations.

Ways to use Casewhere

User Onboarding


Push Data Collection to New Employee

Collect personal information and contact details directly from the new employee via form and personalized login.

New Employee Authorization Process

Delegate responsibility of role and access assignment of new employee to immediate manager.

Employee Off-Boarding

Make sure that leaving employees are deactivated from and signed out of all systems at the end of their last work day.

Registration in Active Directory

Automatically get the new employee registered in Active Directory or in similar user repository.

Prep Hardware, Software, Phone, Seat Arrangement

Allocate responsibilities internally and follow up automatically to make sure everything is ready for the new employee.

Delegated Resource Management


Manage Authentication and Authorization per Organizational Unit

Delegate responsibility of typical IT-department work to organizational units without compromising security.

Allocate Recruitment Responsibilities to Relevant Stakeholders

Ensure that relevant stakeholders are automatically included in all steps of the recruitment process where relevant.

Increase the Use of Self-Service

Rather than using expensive inhouse resources, make sure that all information from third parties are entered by them.

Automatically Delegate Company Email

Catch, filter, parse and delegate incoming emails to responsible people and make sure that they are immediately registered in relevant systems.

Control Access to Information from Internal and External Systems

Casewhere’s unique data model makes it possible to apply access rules to all data even when not supported by the external system.

Help Desk


Organize Company’s Support Cases

Ensure that both formal and informal channels used for supporting your customers all end up in the same system.

Integrate Support with Marketing, Sales, and Production

Make sure that support cases are correctly and immediately converted to marketing and sales opportunities as well as production requirements.

Knowledge Base

Create, organize and share best practices through the organization. Reuse support case processes for multiple support flows.

Ticketing System

Make sure that any support case is tagged with a ticket number so that both incoming and outgoing communication will be registered to the correct context.

Inbound or Outbound Support

Support forms and standards for both outgoing calls and campaigns as well as all inbound communication.

Data Collection


Easily Prepare Forms, Surveys and Questionnaires

Simple non-coding drag-and-drop configuration of forms, rules, error messages, and security of workflows.

Integrate with Automated Routines

Make sure that data collected via forms are immediately converted into events for internal and external workflows.

Collect Information in User-Friendly Forms

At the lowest level of configuration, you can influence forms using HTML, CSS and JavaScript to ensure rich digital experiences.

Role-Based Data Gathering

You can set up Casewhere to collect data for the same Case from multiple stakeholders while keeping tight control of authorization of every detail.

Cooperation


Share and Manage Information and Knowledge

With multiple level access settings, it is easy to control the sharing of information gathered through multiple channels without compromising security.

Extend Workflows to Mobile Browsers

Offer mobile user interfaces so that employees and customers on the go will have the same opportunities as desktop users.

Ensure Seamless Cooperation Internally and Externally

Ensure workflows starting both internally and externally extend to all stakeholders through automatic onboarding and authorization.

Allocate to Internal and External Users

With Casewhere’s close integration to Safewhere*Identify, it is possible to easily onboard external users and include them in workflows.

Document Management


Support Multi-User Signing Processes

Have documents signed by all relevant parties in a prearranged order or first come first serve.

Manage Historical File Versions

By default, no information is ever overwritten by Casewhere ensuring that you will have access to all historical versions of saved files.

Manage Multiple Security Levels per Document

Save documents in multiple versions so that sensitive data is removed from versions offered to a wider audience.

Convert Word to PDF and Store

Save word documents in PDF formats that cannot be altered as to ensure full auditability and security of information.

Manage Create/ Read/ Update/ Delete Access per File

Manage access down to rules of who can read any individual document based on what words exist in them.

Workflow Automation


Ensure Data Flows Between Systems

The core strength of Casewhere is its ability to support processes across systems so that the company does not work in silos.

Act Immediately

Set up triggers that entice or even force users or external systems to react immediately when key data changes.

Automate Review and Approval Processes

Get rid of review and approval processes done by email or phone so that you can track the flow of data through your organization.

Coordinate Tasks Between People

Set up rules that automatically decide who must be included in the next steps of any process as well as deadlines for them.

Automate Routine Tasks

Keep extending workflow rules as you establish more and more rules for work that can be automated.

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