Our customers
Our customers include both public and private organizations.
Ways to use Casewhere
User Onboarding
Push Data Collection to New Employee
Collect personal information and contact details directly from the new employee via form and personalized login.
New Employee Authorization Process
Delegate responsibility of role and access assignment of new employee to immediate manager.
Employee Off-Boarding
Make sure that leaving employees are deactivated from and signed out of all systems at the end of their last work day.
Registration in Active Directory
Automatically get the new employee registered in Active Directory or in similar user repository.
Prep Hardware, Software, Phone, Seat Arrangement
Allocate responsibilities internally and follow up automatically to make sure everything is ready for the new employee.
Delegated Resource Management
Manage Authentication and Authorization per Organizational Unit
Delegate responsibility of typical IT-department work to organizational units without compromising security.
Allocate Recruitment Responsibilities to Relevant Stakeholders
Ensure that relevant stakeholders are automatically included in all steps of the recruitment process where relevant.
Increase the Use of Self-Service
Rather than using expensive inhouse resources, make sure that all information from third parties are entered by them.
Automatically Delegate Company Email
Catch, filter, parse and delegate incoming emails to responsible people and make sure that they are immediately registered in relevant systems.
Control Access to Information from Internal and External Systems
Casewhere’s unique data model makes it possible to apply access rules to all data even when not supported by the external system.
Help Desk
Organize Company’s Support Cases
Ensure that both formal and informal channels used for supporting your customers all end up in the same system.
Integrate Support with Marketing, Sales, and Production
Make sure that support cases are correctly and immediately converted to marketing and sales opportunities as well as production requirements.
Knowledge Base
Create, organize and share best practices through the organization. Reuse support case processes for multiple support flows.
Ticketing System
Make sure that any support case is tagged with a ticket number so that both incoming and outgoing communication will be registered to the correct context.
Inbound or Outbound Support
Support forms and standards for both outgoing calls and campaigns as well as all inbound communication.
Data Collection
Easily Prepare Forms, Surveys and Questionnaires
Simple non-coding drag-and-drop configuration of forms, rules, error messages, and security of workflows.
Integrate with Automated Routines
Make sure that data collected via forms are immediately converted into events for internal and external workflows.
Collect Information in User-Friendly Forms
At the lowest level of configuration, you can influence forms using HTML, CSS and JavaScript to ensure rich digital experiences.
Role-Based Data Gathering
You can set up Casewhere to collect data for the same Case from multiple stakeholders while keeping tight control of authorization of every detail.
Cooperation
Share and Manage Information and Knowledge
With multiple level access settings, it is easy to control the sharing of information gathered through multiple channels without compromising security.
Extend Workflows to Mobile Browsers
Offer mobile user interfaces so that employees and customers on the go will have the same opportunities as desktop users.
Ensure Seamless Cooperation Internally and Externally
Ensure workflows starting both internally and externally extend to all stakeholders through automatic onboarding and authorization.
Allocate to Internal and External Users
With Casewhere’s close integration to Safewhere*Identify, it is possible to easily onboard external users and include them in workflows.
Document Management
Support Multi-User Signing Processes
Have documents signed by all relevant parties in a prearranged order or first come first serve.
Manage Historical File Versions
By default, no information is ever overwritten by Casewhere ensuring that you will have access to all historical versions of saved files.
Manage Multiple Security Levels per Document
Save documents in multiple versions so that sensitive data is removed from versions offered to a wider audience.
Convert Word to PDF and Store
Save word documents in PDF formats that cannot be altered as to ensure full auditability and security of information.
Manage Create/ Read/ Update/ Delete Access per File
Manage access down to rules of who can read any individual document based on what words exist in them.
Workflow Automation
Ensure Data Flows Between Systems
The core strength of Casewhere is its ability to support processes across systems so that the company does not work in silos.
Act Immediately
Set up triggers that entice or even force users or external systems to react immediately when key data changes.
Automate Review and Approval Processes
Get rid of review and approval processes done by email or phone so that you can track the flow of data through your organization.
Coordinate Tasks Between People
Set up rules that automatically decide who must be included in the next steps of any process as well as deadlines for them.
Automate Routine Tasks
Keep extending workflow rules as you establish more and more rules for work that can be automated.
